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Welcome to the Pacific Penthouse, we hope that you enjoy your stay with us!

We trust that you will take the time to unwind, relax and enjoy this extraordinary part of the world from the comfort of our family owned beachfront property.

To assist you with making your time with us as comfortable and memorable as possible we have prepared some basic information about Pacific Apartments, our amenities and the surrounding area for your easy reference.

In addition to the overview below please remember that as a guest of Bay Motel our entire team is here to help so please do not hesitate to call 02 6685 6121 if we can be of assistance during your stay.

Thank you for choosing Pacific Penthouse.

RECEPTION HOURS 

The Bay Motel Reception operates the following hours:

Monday -       11am - 6pm

Tuesday -       11am - 6pm

Wednesday - 11am - 6pm

Thursday -     11am - 6pm

Friday -          11am - 8pm

Saturday -      11am - 8pm

Sunday  -       11am - 6pm

 

AFTER HOURS
Outside of the above hours please call 02 6685 6121 or 0484 607 333 for assistance

GUEST CHECK-OUT 

Check-out time is before 10am daily. If you require luggage storage post check-out please contact reception - please deposit your keys in the lockbox number A3 affixed to the outside of the ground floor stairwell on departure using the same code as you were given on check-in

RUBBISH

Your accommodation room is equipped with rubbish bins in the kitchen and bathrooms for your convenience.

LOST PROPERTY

Any items left in the room on departure will be logged and kept in our lost property drawer for 14 days before being donated to a local charity. Please contact Reception if you believe that you have misplaced something in your room

CONDITIONS OF STAY

It is a condition of stay at Pacific Penthouse that you do not smoke inside the apartment - a cleaning fee of $200 will be applied to your account if you smoke in the room during your stay

No pets are allowed at Pacific Penthouse and we ask for limited noise after 10pm each evening

EMERGENCY EVACUATION PROCEDURE

In case of an emergency, please contact our Reception team then leave your room, closing the door behind you and use the stairs to reach the nearest exit. 

There is an emergency evacuation plan on the back of your apartment main entry door for easy reference.

ROOM SERVICING AND TOWELS

Rooms will be refreshed, including change of towels and linen each 7 nights - if you wish to have your room serviced more frequently this can be done with advance notice for an additional charge of $30 per room

Fresh bath towels and beach towels are available from Reception on request

INTERNET

Hi-speed Wifi internet is free for use during your stay:

NETWORK NAME - TELSTRA0B85
PASSWORD -          9084473532

PARKING

Dedicated on-site secure underground parking is available for 1 car during your stay and is clearly labelled as apartment A3 parking only. Additional parking is available on Lawson St adjacent to Pacific Apartments and is subject to local council signed fees and time limits.

TELEVISION

The Pacific Penthouse features a smart TV equipped with all free to air digital channels available in the area as well as HDMI and USB ports for multimedia connection.

Subscription services including Netflix, Stan, Kayo and YouTube are also easily accessible using the fast keys on the remote - simply login using your own account credentials and stream away... be sure to logout of each platform on departure

AIR CONDITIONING

This apartment is equipped with reverse cycle air conditioning - the remote can be found in the wall mounted cradle near the front entry door

GIFT CARDS

Gift cards for a future stay or sharing Bay Motel with a friend can be purchased in the Bay Motel online store - www.baymotel.com.au/store

Our Team are often asked for our insider tips on where to go and what to do while in Byron Bay... to make sure you to get the most our of your Byron escape we have compiled our recommendations on some of the local areas hottest dining locations, attractions and experiences  in the "24 hours in Paradise" blog posts below... you are welcome!

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